Faq

Q: Are all Carpet Cleaning Companies the same?

A: The short answer is no, not all companies are the same, although many offer the same service there are many differences that separate one from the other.

Q: How long will the carpets take to dry after a deep cleaning?

A: The times will vary according to the amount of water and cleaning agents used but usually between 2 to 3 hours.

Q: How will the cleaning team know which stain removers to use?

A: This will be determined by the sales agent’s report who will have a vast amount of experience in dealing with stains and can advise the cleaning team on what best products to use to yield the best results.

Q: Is the pricing a Standard amount or does it vary?

A: Prices will vary according to the size of the carpets in the rooms as well as the leave of cleaning needed.

Q: How often should I have my carpets cleaned?

A: Twice a year should be sufficient however this will also depend on the amount of “Traffic” in and out of your home.

Q: Should I accept the first Quote I receive.

A: No, unless you have had dealings with that particular company before and are satisfied with their rates and work methods.

Q: How do I determine if Company is legit and trustworthy?

A: Doing a due diligence is never a bad thing and can put your mind at ease and insure your family’s safety from unscrupulous persons.

Q: If I am unhappy with the work being carried out, who should I report it to?

A: The best course of action in that situation is to speak to the team leader on site, should they be unable to resolve the problem then you should contact the customer care and ask for someone to come to site to address the problem.